Privacy Policy

1. Introduction

RESOLVO360 ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our dispute resolution platform, and tell you about your privacy rights and how the law protects you.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Case Data includes documents, evidence, communications, and awards related to arbitrations or mediations conducted on our platform.

3. Confidentiality of Case Data

Given the sensitive nature of dispute resolution, Case Data is subject to strict confidentiality rules. We employ end-to-end encryption and restrict access to Case Data strictly to the parties involved, their authorized representatives, the appointed neutral(s), and necessary RESOLVO360 case managers.

4. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at privacy@resolvo360.com.